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When a customer opens a ticket, it usually get read by the support very = quickly. But - depending on the priority - the support request does not get= immediately answered. It is tedious to always change the status manually a= nd it can happen that you forget this. The customer thinks that the ticket = is not yet read at all and assumes that your support team is working so slo= wly.
It is therefore a good thing to show the customer that his ticket is in = processing and your support is working on an answer.
This module is the solution for that problem!
When a customer opens or response to a ticket, the status of tickets get a=
utomatically changed to "In Progress" when your support team opens the supp=
ort ticket.