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Issue: I can't receive messages

If the sending of a message fails, the cause is recorded in the Blesta logs. You can find the logs in Blesta at Tools → Logs → Messenger:

Issue: Notifications are not sent

First step: Make sure that notification templates are enabled

Check if you have enabled the notification template in the system settings:


Second step: Enable the individual notifications

The ticket notifications must be activated under Support → Staff for the respective staff member:


Order notifications must be enabled under Billing → Overview → Orders: