Issue: I can't receive messages
If the sending of a message fails, the cause is recorded in the Blesta logs. You can find the logs in Blesta at Tools → Logs → Messenger:
Issue: Notifications are not sent
First step: Make sure that notification templates are enabled
Check if you have enabled the notification template in the system settings:
Second step: Enable the individual notifications
The ticket notifications must be activated under Support → Staff for the respective staff member:
Order notifications must be enabled under Billing → Overview → Orders:
