Installation of this module is easy, please follow this steps:
- Upload the content of the module archiv to your WHMCS installation.
- Go to Setup → Addon Modules
- Click Activate at the "Support Ticket to Progress" module and enter your license key.
- Click on Save Changes
Now you are ready to use the module. When you open a support ticket which has the status Open or Customer Reply the status will get automatically changed to In Progress.